AR 15 M4
a79b6f9d05
Хранить старый 6-шаговый сценарий new_booking параллельно с новым 4-шаговым,
чтобы оператор мог откатиться или сравнить варианты. Активный граф ровно один,
переключение через UI «Настройки → Шаги».
Модель и миграция:
- Таблица intent_step_graphs (id, intent_id, version, name, is_active, created_at).
- intent_steps.graph_id FK + UNIQUE сменён с (intent_id, code) на (graph_id, code).
- Alembic-миграция j6d8c4b56g23 (batch_alter_table для SQLite).
Сервис и сидинг (services/intent_step_graph_service.py):
- ensure_seed_graphs идемпотентен: создаёт активный граф для каждой ветки,
привязывает существующие шаги (graph_id IS NULL), для new_booking
восстанавливает архивный v1 из _archived_v1/*.md и _PRE_SPRINT_7_6_ALLOWED_NEXT.
- Активный граф new_booking сжат до 4 шагов: deprecated present/offer_time
удаляются из активного, остаются только в архивном v1.
- list_graphs / get_active_graph / set_active_graph.
API:
- GET /intents/{code}/step-graphs — список с steps_count и is_active.
- POST /intents/{code}/step-graphs/{graph_id}/activate.
- list_steps_for_intent / get_step_by_code / get_first_step фильтруют
по активному графу через _active_graph_filter (join с intent_step_graphs).
- ensure_seed_guards и migrate_new_booking_allowed_next_v2 защищены: не
трогают шаги архивных графов.
UI (static/settings.html):
- Во вкладке «Шаги» вверху блок «Версии графа шагов»: карточки с именем,
кол-вом шагов, бейджем «активная» или кнопкой «Активировать». При
переключении заголовок меняется «Шаги (4)» ↔ «Шаги (6)».
- Раздел «Тест-вопрос от пациента» сделан сворачиваемым (details/summary
в стиле prompt-block).
Промпты архивного графа восстановлены из коммита 60f8a7b^ в
prompts/intents/new_booking/steps/_archived_v1/*.md.
SPRINTS.md: Спринт 7.7 → ✅ Закрыт.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
849 lines
38 KiB
Python
849 lines
38 KiB
Python
import json
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import logging
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from datetime import datetime, timezone
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from sqlalchemy import delete, func, select
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from sqlalchemy.ext.asyncio import AsyncSession
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from db.models import IntentStep, Message, Thread
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from services import config_service, intent_document_service, intent_step_service, thread_state_service
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from services.llm_client import LLMClient, LLMUnavailableError
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from services.router_client import RouterClient
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from services.state_machine import check_guards, parse_branch_response, validate_transition
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from services.vectorstore import VectorStoreService
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logger = logging.getLogger(__name__)
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HISTORY_LIMIT = 20
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FALLBACK_INTENT_CODE = "general_info"
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ESCALATE_INTENT_CODE = "escalate_human"
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MAX_BOUNCES = 1
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HANDOFF_CAP = 3 # столько hard-handoff'ов разрешено за диалог; четвёртое — авто-перевод
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SOFT_INSERTION_CAP = 3 # столько «боковых вопросов» подряд терпим, потом возвращаем к шагу
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ROUTING_LOOP_REPLY = (
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"Уточню детали с администратором клиники, свяжемся с вами "
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"в течение ближайшего часа."
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)
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SOFT_INSERTION_NUDGE = (
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"[ВОЗВРАТ К СЦЕНАРИЮ]\n"
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"Пациент уже несколько реплик подряд задаёт боковые вопросы, не двигая сценарий. "
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"На этой реплике уверенно верни его к вопросу текущего шага одной короткой фразой; "
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"не давай развернутого ответа на стороннюю тему."
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)
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def _auto_thread_name(first_user_text: str) -> str:
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preview = first_user_text.strip().replace("\n", " ")
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if len(preview) > 60:
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preview = preview[:60].rstrip() + "…"
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stamp = datetime.now(timezone.utc).strftime("%Y-%m-%d %H:%M")
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return f"{preview} · {stamp}"
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def _retrieved_to_sources(retrieved: list[dict]) -> list[dict]:
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sources = []
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for item in retrieved:
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meta = item.get("metadata", {})
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sources.append({
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"document_id": meta.get("document_id", ""),
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"document_name": meta.get("document_name", ""),
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"chunk_text": item["text"][:500],
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"section": meta.get("section", ""),
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"page": meta.get("page_number", 0),
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"relevance_score": round(item.get("relevance_score", 0), 3),
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})
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return sources
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def _format_state_context(
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snapshot: dict,
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current_step: IntentStep | None,
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router_hint: str | None = None,
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soft_nudge: bool = False,
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escalation_reason: str | None = None,
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) -> str:
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"""Блок с текущим состоянием треда для дописывания в системный промпт."""
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slots = snapshot.get("slots", {}) or {}
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slots_json = json.dumps(slots, ensure_ascii=False)
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lines = ["", "[ТЕКУЩЕЕ СОСТОЯНИЕ]"]
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if current_step is not None:
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allowed = intent_step_service.parse_allowed_next(current_step)
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lines.append(f"step_code: {current_step.code} ({current_step.name})")
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lines.append(f"allowed_next: {json.dumps(allowed, ensure_ascii=False)}")
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else:
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lines.append("step_code: —")
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lines.append(f"slots: {slots_json}")
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if escalation_reason:
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lines.append(f"escalation_reason: {escalation_reason}")
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if router_hint:
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lines.append("")
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lines.append("[ПОДСКАЗКА РОУТЕРА]")
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lines.append(router_hint)
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if soft_nudge:
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lines.append("")
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lines.append(SOFT_INSERTION_NUDGE)
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return "\n" + "\n".join(lines)
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def _build_operator_summary(
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reason: str | None,
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history: list[dict],
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slots: dict,
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suspended_slots: dict,
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) -> dict:
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"""Саммари для оператора при передаче диалога."""
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combined_slots = {**suspended_slots, **slots}
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summary = {
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"reason": reason or "explicit_request",
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"slots": combined_slots,
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"history_tail": [
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{"role": m["role"], "text": m["content"][:300]}
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for m in history[-8:]
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],
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}
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return summary
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async def _resolve_intent_with_fallback(
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session: AsyncSession, intent_code: str
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) -> tuple[str, object, object]:
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pair = await config_service.get_active_config_by_intent_code(session, intent_code)
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if pair is None:
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logger.warning("Intent %r has no active config, falling back to %s", intent_code, FALLBACK_INTENT_CODE)
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pair = await config_service.get_active_config_by_intent_code(session, FALLBACK_INTENT_CODE)
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if pair is None:
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raise RuntimeError(f"No active config for fallback intent {FALLBACK_INTENT_CODE!r}")
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intent, cfg = pair
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return FALLBACK_INTENT_CODE, intent, cfg
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intent, cfg = pair
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return intent_code, intent, cfg
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async def _resolve_current_step(
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session: AsyncSession, intent_id: int, intent_code: str, step_code: str | None,
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) -> IntentStep | None:
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"""Найти шаг state machine для текущего состояния. Если кода нет — взять первый шаг ветки."""
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if not intent_step_service.has_state_machine(intent_code):
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return None
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if step_code:
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step = await intent_step_service.get_step_by_code(session, intent_id, step_code)
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if step is not None:
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return step
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logger.warning("Step %r not found for intent %s, falling back to first step", step_code, intent_code)
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return await intent_step_service.get_first_step(session, intent_id)
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def _eval_pending_guard(
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current_step: "IntentStep | None",
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slots: dict,
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) -> "dict | None":
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"""Возвращает описание активного guard'а если триггер сработал, но слоты ещё не заполнены."""
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if current_step is None:
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return None
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guards = intent_step_service.parse_guards(current_step)
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if not guards:
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return None
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for guard_name, guard_def in guards.items():
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if not isinstance(guard_def, dict):
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continue
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trigger_slot = guard_def.get("trigger_slot")
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trigger_value = guard_def.get("trigger_value")
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required_slots: list[str] = guard_def.get("required_slots", [])
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slot_val = slots.get(trigger_slot) if trigger_slot else None
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if isinstance(slot_val, str) and slot_val.lower() in ("true", "false"):
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slot_val = slot_val.lower() == "true"
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triggered = (trigger_slot is None) or (slot_val == trigger_value)
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if not triggered:
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continue
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missing = [s for s in required_slots if not slots.get(s)]
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if missing:
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return {
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"guard_name": guard_name,
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"description": guard_def.get("description", ""),
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"missing_slots": missing,
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}
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return None
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async def send_message(
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session: AsyncSession,
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vectorstore: VectorStoreService,
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llm: LLMClient,
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router: RouterClient,
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text: str,
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thread_id: int | None = None,
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top_k: int = 5,
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temperature: float | None = None,
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max_tokens: int | None = None,
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) -> dict:
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"""Обработать реплику пациента: роутер → state machine → LLM → ответ.
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Важно: коммит транзакции делается только в самом конце. Если LLM упадёт —
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rollback в роутере откатит thread + user_msg, чтобы «пустые» диалоги без
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ответа ассистента не висели в списке.
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"""
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if thread_id is None:
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thread = Thread(name=_auto_thread_name(text))
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session.add(thread)
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await session.flush()
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else:
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thread = await session.get(Thread, thread_id)
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if thread is None:
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raise LookupError(f"Thread {thread_id} not found")
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user_msg = Message(thread_id=thread.id, role="user", text=text)
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session.add(user_msg)
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await session.flush() # только flush, без commit — чтобы откатить при ошибке LLM
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stmt = (
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select(Message)
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.where(Message.thread_id == thread.id, Message.id != user_msg.id)
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.order_by(Message.created_at.desc(), Message.id.desc())
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.limit(HISTORY_LIMIT)
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)
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rows = (await session.execute(stmt)).scalars().all()
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history = [{"role": m.role, "content": m.text} for m in reversed(rows)]
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# 1a. Снимок состояния — нужен роутеру, чтобы предпочитать текущую ветку.
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snapshot = await thread_state_service.load_snapshot(session, thread.id)
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# 1b. Роутер — куда направляем.
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routing = await router.classify(session=session, history=history, text=text, snapshot=snapshot)
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router_code = routing["code"]
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router_version = routing.get("version")
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escalation_reason: str | None = routing.get("escalation_reason")
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router_assembled_prompt: str = routing.get("router_assembled_prompt", "")
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# 2. Логика выбора effective_code:
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# 2.1. Если есть suspended_intent и роутер вернулся в него — RESUME: восстанавливаем
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# прерванный сценарий, очищаем suspended_*, handoff_count=0.
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# 2.2. Иначе если диалог идёт по sm-ветке и роутер предлагает другую — sticky:
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# НЕ сбрасываем state, передаём LLM [ПОДСКАЗКА РОУТЕРА].
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# 2.3. Иначе если prev — не-sm и роутер ведёт в другую ветку — hard-handoff.
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prev_intent_code = snapshot["current_intent_code"]
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handoff_count = snapshot.get("handoff_count", 0)
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soft_insertion_count = snapshot.get("soft_insertion_count", 0)
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suspended_intent = snapshot.get("suspended_intent")
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resumable_step_code = snapshot.get("resumable_step_code")
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resumable_slots = snapshot.get("resumable_slots", {}) or {}
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router_hint: str | None = None
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effective_code = router_code
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routing_loop_triggered = False
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resumed_from_suspended = False
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if suspended_intent and suspended_intent == router_code and prev_intent_code != suspended_intent:
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logger.info(
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"Resume from suspended in thread %d: %s (step=%s, %d slots)",
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thread.id, suspended_intent, resumable_step_code, len(resumable_slots),
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)
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snapshot = {
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"current_intent_code": suspended_intent,
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"current_step": 0,
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"current_step_code": resumable_step_code,
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"slots": dict(resumable_slots),
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"handoff_count": 0,
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"soft_insertion_count": 0,
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"suspended_intent": None,
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"resumable_step_code": None,
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"resumable_slots": {},
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}
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prev_intent_code = suspended_intent
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handoff_count = 0
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soft_insertion_count = 0
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suspended_intent = None
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resumable_step_code = None
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resumable_slots = {}
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effective_code = snapshot["current_intent_code"]
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resumed_from_suspended = True
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elif prev_intent_code and prev_intent_code != router_code:
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if intent_step_service.has_state_machine(prev_intent_code):
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logger.info(
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"Router suggested %s but thread %d is in sm %s — sticky, hint only",
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router_code, thread.id, prev_intent_code,
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)
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router_hint = (
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f"Роутер на этой реплике счёл, что тема — `{router_code}`. "
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f"Ты сейчас ведёшь сценарий `{prev_intent_code}`. "
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f"Если пациент действительно сменил тему (перенос, цены, острое состояние) — "
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f"выдай `[INTENT_CHANGE: {router_code}]`. "
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f"Если реплика укладывается в сценарий (повод/жалоба/имя) — "
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f"зафиксируй её в соответствующий слот и продолжай по сценарию."
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)
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effective_code = prev_intent_code
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else:
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# Реальный hard-handoff: prev — не sm-ветка, роутер ведёт.
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logger.info(
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"Router switched intent for thread %d: %s → %s (state reset)",
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thread.id, prev_intent_code, router_code,
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)
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handoff_count += 1
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soft_insertion_count = 0
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snapshot = {
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"current_intent_code": router_code,
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"current_step": 0,
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"current_step_code": None,
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"slots": {},
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"handoff_count": handoff_count,
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"soft_insertion_count": 0,
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# suspended_* не трогаем — там может лежать прерванная sm-ветка,
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# к которой пациент ещё захочет вернуться.
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"suspended_intent": suspended_intent,
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"resumable_step_code": resumable_step_code,
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"resumable_slots": resumable_slots,
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}
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# 2b. Защита от петли (v2 §4.3): если за диалог накопилось много handoff'ов и
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# сейчас ещё одно переключение — забираем диалог в escalate_human с заглушкой,
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# без вызова LLM. После авто-эскалации сбрасываем handoff_count и suspended_*
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# (диалог переходит к оператору, прерванный сценарий не продолжаем).
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if handoff_count > HANDOFF_CAP and effective_code != ESCALATE_INTENT_CODE:
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logger.warning(
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"Routing loop guard tripped for thread %d (handoff_count=%d), forcing %s",
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thread.id, handoff_count, ESCALATE_INTENT_CODE,
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)
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effective_code = ESCALATE_INTENT_CODE
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snapshot = {
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"current_intent_code": ESCALATE_INTENT_CODE,
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"current_step": 0,
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"current_step_code": None,
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"slots": {},
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"handoff_count": 0,
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"soft_insertion_count": 0,
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"suspended_intent": None,
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"resumable_step_code": None,
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"resumable_slots": {},
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}
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handoff_count = 0
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soft_insertion_count = 0
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suspended_intent = None
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resumable_step_code = None
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resumable_slots = {}
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routing_loop_triggered = True
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escalation_reason = "routing_loop"
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# 3. Разрешаем ветку (с fallback) и шаг.
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served_code, intent, active_cfg = await _resolve_intent_with_fallback(session, effective_code)
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if served_code != effective_code:
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snapshot = {
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"current_intent_code": served_code,
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"current_step": 0,
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"current_step_code": None,
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"slots": {},
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"handoff_count": handoff_count,
|
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"soft_insertion_count": 0,
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"suspended_intent": suspended_intent,
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"resumable_step_code": resumable_step_code,
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"resumable_slots": resumable_slots,
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}
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soft_insertion_count = 0
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router_hint = None
|
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# Финализируем snapshot.current_intent_code на served_code: для не-sm-веток
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# (general_info / price_question / ...) state_update от LLM не приходит, и без
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# этого snapshot["current_intent_code"] осталось бы None для нового треда —
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# тогда на следующей реплике prev_intent_code не определится и handoff_count
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# не инкрементится.
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snapshot["current_intent_code"] = served_code
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# Подписки активной ветки на документы (Спринт 7, часть A — мульти-RAG).
|
||
# Дефолт пустой подписки — пустой список, т.е. retrieval вернёт 0 чанков.
|
||
# Это сознательный выбор: пустая подписка = ветка не настроена, подмешивать
|
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# случайное хуже, чем не подмешивать ничего. См. SPRINTS.md, Спринт 7.
|
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subscribed_document_ids = await intent_document_service.list_documents_for_intent_code(
|
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session, served_code,
|
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)
|
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retrieved = vectorstore.query(
|
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query_text=text,
|
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top_k=top_k,
|
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document_ids=subscribed_document_ids,
|
||
)
|
||
sources = _retrieved_to_sources(retrieved)
|
||
|
||
bounce_log: list[dict] = []
|
||
validation_events: list[dict] = [] # illegal transitions для UI-подсветки
|
||
last_assembled_prompt = ""
|
||
visible_text = ""
|
||
parse_error: str | None = None
|
||
is_state_machine = False
|
||
parsed: dict | None = None # инициализируем заранее: routing_loop guard может пропустить for-цикл
|
||
|
||
# Если уже сработала защита от петли — не зовём LLM, формируем заглушку.
|
||
if routing_loop_triggered:
|
||
visible_text = ROUTING_LOOP_REPLY
|
||
last_assembled_prompt = (
|
||
"[ROUTING LOOP GUARD]\n"
|
||
f"handoff_count превысил {HANDOFF_CAP}, диалог автоматически уведён в "
|
||
f"{ESCALATE_INTENT_CODE}. LLM не вызывался."
|
||
)
|
||
else:
|
||
for attempt in range(MAX_BOUNCES + 1):
|
||
current_step = await _resolve_current_step(
|
||
session, intent.id, served_code, snapshot.get("current_step_code"),
|
||
)
|
||
is_state_machine = current_step is not None
|
||
if current_step is not None and snapshot.get("current_step_code") != current_step.code:
|
||
snapshot["current_step_code"] = current_step.code
|
||
|
||
base_prompt = config_service.compose_full_system_prompt(active_cfg)
|
||
step_prompt = f"\n\n{current_step.system_prompt}" if current_step else ""
|
||
soft_nudge = is_state_machine and soft_insertion_count >= SOFT_INSERTION_CAP
|
||
state_context = _format_state_context(
|
||
snapshot, current_step, router_hint, soft_nudge,
|
||
escalation_reason=escalation_reason if served_code == ESCALATE_INTENT_CODE else None,
|
||
)
|
||
system_prompt = base_prompt + step_prompt + state_context
|
||
|
||
llm_result = await llm.chat(
|
||
question=text,
|
||
sources=retrieved,
|
||
history=history,
|
||
system_prompt=system_prompt,
|
||
temperature=temperature,
|
||
max_tokens=max_tokens,
|
||
)
|
||
last_assembled_prompt = llm_result["assembled_prompt"]
|
||
parsed = parse_branch_response(llm_result["text"])
|
||
visible_text = parsed["visible_text"] or llm_result["text"]
|
||
# STATE_JSON-блок ждём только от state-machine-веток. У остальных
|
||
# «no STATE_JSON» — ожидаемое состояние, не ошибка.
|
||
parse_error = parsed["parse_error"] if is_state_machine else None
|
||
|
||
if parsed["intent_change"] and attempt < MAX_BOUNCES:
|
||
new_code = parsed["intent_change"]
|
||
bounce_log.append({
|
||
"from": served_code,
|
||
"to": new_code,
|
||
"preface": parsed["visible_text"],
|
||
})
|
||
logger.info(
|
||
"Intent bounce in thread %d: %s → %s", thread.id, served_code, new_code,
|
||
)
|
||
# Если уходим из sm-ветки и suspended_* ещё свободно — запоминаем,
|
||
# чтобы вернуться к прерванному сценарию, когда роутер увидит,
|
||
# что пациент возвращается к теме (см. блок 2.1 в начале send_message).
|
||
if (
|
||
is_state_machine
|
||
and current_step is not None
|
||
and not suspended_intent
|
||
and new_code != served_code
|
||
):
|
||
suspended_intent = served_code
|
||
resumable_step_code = current_step.code
|
||
resumable_slots = dict(snapshot.get("slots", {}))
|
||
logger.info(
|
||
"Suspending sm scenario for thread %d: %s (step=%s, %d slots)",
|
||
thread.id, suspended_intent, resumable_step_code, len(resumable_slots),
|
||
)
|
||
handoff_count += 1
|
||
# Защита от петли работает и здесь — на bouncing'е.
|
||
if handoff_count > HANDOFF_CAP and new_code != ESCALATE_INTENT_CODE:
|
||
logger.warning(
|
||
"Routing loop guard tripped on bounce in thread %d (handoff_count=%d)",
|
||
thread.id, handoff_count,
|
||
)
|
||
served_code, intent, active_cfg = await _resolve_intent_with_fallback(
|
||
session, ESCALATE_INTENT_CODE,
|
||
)
|
||
snapshot = {
|
||
"current_intent_code": served_code,
|
||
"current_step": 0,
|
||
"current_step_code": None,
|
||
"slots": {},
|
||
"handoff_count": 0,
|
||
"soft_insertion_count": 0,
|
||
"suspended_intent": None,
|
||
"resumable_step_code": None,
|
||
"resumable_slots": {},
|
||
}
|
||
handoff_count = 0
|
||
soft_insertion_count = 0
|
||
suspended_intent = None
|
||
resumable_step_code = None
|
||
resumable_slots = {}
|
||
visible_text = ROUTING_LOOP_REPLY
|
||
last_assembled_prompt = (
|
||
"[ROUTING LOOP GUARD]\n"
|
||
f"handoff_count превысил {HANDOFF_CAP} на bouncing'е, "
|
||
f"диалог автоматически уведён в {ESCALATE_INTENT_CODE}."
|
||
)
|
||
routing_loop_triggered = True
|
||
parse_error = None
|
||
is_state_machine = False
|
||
parsed = {"visible_text": visible_text, "intent_change": None, "state_update": None, "parse_error": None}
|
||
break
|
||
|
||
served_code, intent, active_cfg = await _resolve_intent_with_fallback(session, new_code)
|
||
soft_insertion_count = 0 # новая ветка — счётчик с нуля
|
||
snapshot = {
|
||
"current_intent_code": served_code,
|
||
"current_step": 0,
|
||
"current_step_code": None,
|
||
"slots": {},
|
||
"handoff_count": handoff_count,
|
||
"soft_insertion_count": 0,
|
||
"suspended_intent": suspended_intent,
|
||
"resumable_step_code": resumable_step_code,
|
||
"resumable_slots": resumable_slots,
|
||
}
|
||
router_hint = None # новая ветка — подсказка больше неактуальна
|
||
continue
|
||
|
||
if parsed["state_update"] is not None and current_step is not None:
|
||
requested = parsed["state_update"]["state_after"]
|
||
soft_insertion_flag = bool(parsed["state_update"].get("soft_insertion", False))
|
||
allowed = intent_step_service.parse_allowed_next(current_step)
|
||
ok, reason = validate_transition(
|
||
current_step=current_step.code,
|
||
requested_step=requested,
|
||
allowed_next=allowed,
|
||
)
|
||
slots_updated = parsed["state_update"]["slots_updated"]
|
||
merged_slots = {**snapshot.get("slots", {}), **slots_updated}
|
||
|
||
guard_name: str | None = None
|
||
missing_slots: list[str] = []
|
||
guard_desc: str | None = None
|
||
if ok:
|
||
guards = intent_step_service.parse_guards(current_step)
|
||
guard_ok, guard_name, missing_slots, guard_desc = check_guards(
|
||
current_step_code=current_step.code,
|
||
requested_step_code=requested,
|
||
slots=merged_slots,
|
||
guards=guards,
|
||
)
|
||
if not guard_ok:
|
||
ok = False
|
||
reason = (
|
||
f"guard {guard_name!r} не пройден: не хватает слотов {missing_slots}"
|
||
)
|
||
|
||
# Решаем, как изменился soft_insertion_count.
|
||
stayed_on_step = ok and requested == current_step.code
|
||
if soft_insertion_flag and stayed_on_step and not slots_updated:
|
||
soft_insertion_count += 1
|
||
else:
|
||
soft_insertion_count = 0
|
||
base_state = {
|
||
"current_intent_code": served_code,
|
||
"slots": merged_slots,
|
||
"handoff_count": handoff_count,
|
||
"soft_insertion_count": soft_insertion_count,
|
||
"suspended_intent": suspended_intent,
|
||
"resumable_step_code": resumable_step_code,
|
||
"resumable_slots": resumable_slots,
|
||
}
|
||
if ok:
|
||
snapshot = {
|
||
**base_state,
|
||
"current_step": snapshot["current_step"] + (1 if requested != current_step.code else 0),
|
||
"current_step_code": requested,
|
||
}
|
||
else:
|
||
logger.warning(
|
||
"Blocked state_after in thread %d (%s): %s", thread.id, served_code, reason,
|
||
)
|
||
event: dict = {
|
||
"current_step": current_step.code,
|
||
"requested_step": requested,
|
||
"reason": reason,
|
||
}
|
||
if guard_name:
|
||
event["guard_name"] = guard_name
|
||
event["missing_slots"] = missing_slots
|
||
event["guard_description"] = guard_desc or ""
|
||
validation_events.append(event)
|
||
# Слоты всё равно мёржим (информация полезная), шаг не двигаем.
|
||
snapshot = {
|
||
**base_state,
|
||
"current_step": snapshot["current_step"],
|
||
"current_step_code": current_step.code,
|
||
}
|
||
elif parsed["state_update"] is None and current_step is not None and parse_error:
|
||
logger.warning(
|
||
"State machine branch %s returned no STATE_JSON: %s", served_code, parse_error,
|
||
)
|
||
|
||
break
|
||
|
||
# 4. Сохраняем: thread_state пишется ПОСЛЕ всей логики, коммит — единой транзакцией.
|
||
await thread_state_service.upsert(
|
||
session, thread.id,
|
||
intent_code=snapshot["current_intent_code"],
|
||
step=snapshot["current_step"],
|
||
step_code=snapshot.get("current_step_code"),
|
||
slots=snapshot["slots"],
|
||
handoff_count=snapshot.get("handoff_count", handoff_count),
|
||
soft_insertion_count=snapshot.get("soft_insertion_count", soft_insertion_count),
|
||
suspended_intent=snapshot.get("suspended_intent"),
|
||
resumable_step_code=snapshot.get("resumable_step_code"),
|
||
resumable_slots=snapshot.get("resumable_slots"),
|
||
)
|
||
|
||
user_msg.intent_id = intent.id
|
||
if thread.agent_config_id is None:
|
||
thread.agent_config_id = active_cfg.id
|
||
|
||
# Собираем мета-снимок реплики: что увидит UI рядом с бейджем ветки.
|
||
events: list[str] = []
|
||
if routing_loop_triggered:
|
||
events.append("routing_loop")
|
||
if resumed_from_suspended:
|
||
events.append("resumed")
|
||
if bounce_log:
|
||
events.append("hard_handoff")
|
||
if router_hint and not routing_loop_triggered and not bounce_log:
|
||
events.append("sticky")
|
||
if validation_events:
|
||
events.append("validation_blocked")
|
||
# soft_insertion: ветка явно пометила ответ боковым (см. парсер state_update).
|
||
last_state_update = parsed.get("state_update") if isinstance(parsed, dict) else None
|
||
if last_state_update and last_state_update.get("soft_insertion"):
|
||
events.append("soft_insertion")
|
||
meta = {
|
||
"router_intent_code": router_code,
|
||
"served_intent_code": served_code,
|
||
"step_code": snapshot.get("current_step_code"),
|
||
"step_name": current_step.name if current_step else None,
|
||
"is_state_machine": is_state_machine,
|
||
"events": events,
|
||
}
|
||
|
||
# Саммари для оператора — формируется при передаче в escalate_human.
|
||
operator_summary: dict | None = None
|
||
if served_code == ESCALATE_INTENT_CODE:
|
||
operator_summary = _build_operator_summary(
|
||
reason=escalation_reason,
|
||
history=history,
|
||
slots=snapshot.get("slots", {}),
|
||
suspended_slots=snapshot.get("resumable_slots", {}),
|
||
)
|
||
logger.info(
|
||
"Operator summary for thread %d: %s",
|
||
thread.id, json.dumps(operator_summary, ensure_ascii=False),
|
||
)
|
||
|
||
assistant_msg = Message(
|
||
thread_id=thread.id,
|
||
role="assistant",
|
||
text=visible_text,
|
||
sources_json=json.dumps(sources, ensure_ascii=False),
|
||
assembled_prompt=last_assembled_prompt,
|
||
intent_id=intent.id,
|
||
meta_json=json.dumps(meta, ensure_ascii=False),
|
||
escalation_reason=escalation_reason if served_code == ESCALATE_INTENT_CODE else None,
|
||
)
|
||
session.add(assistant_msg)
|
||
|
||
thread.updated_at = datetime.now(timezone.utc)
|
||
|
||
await session.commit()
|
||
await session.refresh(assistant_msg)
|
||
await session.refresh(thread)
|
||
|
||
logger.info(
|
||
"Chat: thread=%d, router=%s, served=%s (v%d), step=%s, slots=%d keys, "
|
||
"bounces=%d, validation=%d, handoff=%d, routing_loop=%s",
|
||
thread.id, router_code, served_code, active_cfg.version,
|
||
snapshot.get("current_step_code") or "-",
|
||
len(snapshot["slots"]),
|
||
len(bounce_log),
|
||
len(validation_events),
|
||
snapshot.get("handoff_count", 0),
|
||
routing_loop_triggered,
|
||
)
|
||
|
||
return {
|
||
"thread_id": thread.id,
|
||
"thread_name": thread.name,
|
||
"message_id": assistant_msg.id,
|
||
"intent_code": intent.code,
|
||
"intent_name": intent.name,
|
||
"router_intent_code": router_code,
|
||
"config_version": active_cfg.version,
|
||
"router_version": router_version,
|
||
"answer": visible_text,
|
||
"sources": sources,
|
||
"model_used": llm.model,
|
||
"assembled_prompt": last_assembled_prompt,
|
||
"thread_state": {
|
||
"current_intent_code": snapshot["current_intent_code"],
|
||
"current_step": snapshot["current_step"],
|
||
"current_step_code": snapshot.get("current_step_code"),
|
||
"slots": snapshot["slots"],
|
||
"handoff_count": snapshot.get("handoff_count", handoff_count),
|
||
"soft_insertion_count": snapshot.get("soft_insertion_count", soft_insertion_count),
|
||
"suspended_intent": snapshot.get("suspended_intent"),
|
||
"resumable_step_code": snapshot.get("resumable_step_code"),
|
||
"resumable_slots": snapshot.get("resumable_slots", {}),
|
||
"pending_guard": _eval_pending_guard(current_step, snapshot["slots"]),
|
||
},
|
||
"bounces": bounce_log,
|
||
"validation_events": validation_events,
|
||
"parse_error": parse_error,
|
||
"routing_loop_triggered": routing_loop_triggered,
|
||
"resumed_from_suspended": resumed_from_suspended,
|
||
"message_meta": meta,
|
||
"escalation_reason": escalation_reason if served_code == ESCALATE_INTENT_CODE else None,
|
||
"operator_summary": operator_summary,
|
||
"router_assembled_prompt": router_assembled_prompt,
|
||
"rag_subscription": {
|
||
"subscribed_count": len(subscribed_document_ids),
|
||
"found_count": len(retrieved),
|
||
},
|
||
}
|
||
|
||
|
||
async def list_threads(session: AsyncSession) -> list[dict]:
|
||
count_subq = (
|
||
select(Message.thread_id, func.count(Message.id).label("cnt"))
|
||
.group_by(Message.thread_id)
|
||
.subquery()
|
||
)
|
||
first_msg_subq = (
|
||
select(Message.thread_id, func.min(Message.id).label("first_id"))
|
||
.where(Message.role == "user")
|
||
.group_by(Message.thread_id)
|
||
.subquery()
|
||
)
|
||
|
||
stmt = (
|
||
select(
|
||
Thread,
|
||
func.coalesce(count_subq.c.cnt, 0).label("messages_count"),
|
||
Message.text.label("first_text"),
|
||
)
|
||
.outerjoin(count_subq, count_subq.c.thread_id == Thread.id)
|
||
.outerjoin(first_msg_subq, first_msg_subq.c.thread_id == Thread.id)
|
||
.outerjoin(Message, Message.id == first_msg_subq.c.first_id)
|
||
.order_by(Thread.updated_at.desc())
|
||
)
|
||
rows = (await session.execute(stmt)).all()
|
||
|
||
result = []
|
||
for thread, messages_count, first_text in rows:
|
||
preview = (first_text or "").strip().replace("\n", " ")
|
||
if len(preview) > 120:
|
||
preview = preview[:120].rstrip() + "…"
|
||
result.append({
|
||
"id": thread.id,
|
||
"name": thread.name,
|
||
"created_at": thread.created_at.isoformat(),
|
||
"updated_at": thread.updated_at.isoformat(),
|
||
"messages_count": messages_count,
|
||
"first_message_preview": preview,
|
||
})
|
||
return result
|
||
|
||
|
||
async def get_thread_detail(session: AsyncSession, thread_id: int) -> dict | None:
|
||
from db.models import Intent
|
||
|
||
thread = await session.get(Thread, thread_id)
|
||
if thread is None:
|
||
return None
|
||
|
||
stmt = (
|
||
select(Message, Intent.code, Intent.name)
|
||
.outerjoin(Intent, Intent.id == Message.intent_id)
|
||
.where(Message.thread_id == thread_id)
|
||
.order_by(Message.created_at)
|
||
)
|
||
rows = (await session.execute(stmt)).all()
|
||
|
||
# Lookup для обогащения старых meta: (intent_id, step_code) -> step_name
|
||
# Имена шагов берём только из активного графа: на исторических сообщениях
|
||
# отображается текущая версия имени, архивные графы (Спринт 7.7) не считаем.
|
||
from db.models import IntentStepGraph
|
||
step_rows = (await session.execute(
|
||
select(IntentStep.intent_id, IntentStep.code, IntentStep.name)
|
||
.join(IntentStepGraph, IntentStepGraph.id == IntentStep.graph_id)
|
||
.where(IntentStepGraph.is_active.is_(True))
|
||
)).all()
|
||
step_name_lookup: dict[tuple, str] = {(iid, sc): sn for iid, sc, sn in step_rows}
|
||
|
||
messages = []
|
||
for m, intent_code, intent_name in rows:
|
||
sources = []
|
||
if m.sources_json:
|
||
try:
|
||
sources = json.loads(m.sources_json)
|
||
except json.JSONDecodeError:
|
||
logger.warning("Bad sources_json for message %d", m.id)
|
||
meta = None
|
||
if m.meta_json:
|
||
try:
|
||
meta = json.loads(m.meta_json)
|
||
except json.JSONDecodeError:
|
||
logger.warning("Bad meta_json for message %d", m.id)
|
||
# Обогащаем meta полями, которых не было в старых сообщениях
|
||
if meta and meta.get("step_code"):
|
||
if "step_name" not in meta and m.intent_id:
|
||
meta["step_name"] = step_name_lookup.get((m.intent_id, meta["step_code"]))
|
||
if "is_state_machine" not in meta:
|
||
meta["is_state_machine"] = True
|
||
messages.append({
|
||
"id": m.id,
|
||
"role": m.role,
|
||
"text": m.text,
|
||
"created_at": m.created_at.isoformat(),
|
||
"sources": sources,
|
||
"assembled_prompt": m.assembled_prompt or "",
|
||
"intent_code": intent_code or "",
|
||
"intent_name": intent_name or "",
|
||
"meta": meta,
|
||
"escalation_reason": m.escalation_reason,
|
||
})
|
||
|
||
state = await thread_state_service.load_snapshot(session, thread_id)
|
||
# Вычисляем pending_guard для текущего состояния треда
|
||
pending_guard = None
|
||
if state.get("current_step_code") and state.get("current_intent_code"):
|
||
from db.models import Intent as _Intent
|
||
intent_obj = (await session.execute(
|
||
select(_Intent).where(_Intent.code == state["current_intent_code"])
|
||
)).scalar_one_or_none()
|
||
if intent_obj:
|
||
cur_step = await intent_step_service.get_step_by_code(
|
||
session, intent_obj.id, state["current_step_code"]
|
||
)
|
||
pending_guard = _eval_pending_guard(cur_step, state.get("slots", {}))
|
||
state["pending_guard"] = pending_guard
|
||
return {
|
||
"id": thread.id,
|
||
"name": thread.name,
|
||
"created_at": thread.created_at.isoformat(),
|
||
"updated_at": thread.updated_at.isoformat(),
|
||
"messages": messages,
|
||
"thread_state": state,
|
||
}
|
||
|
||
|
||
async def rename_thread(session: AsyncSession, thread_id: int, name: str) -> dict | None:
|
||
thread = await session.get(Thread, thread_id)
|
||
if thread is None:
|
||
return None
|
||
thread.name = name
|
||
thread.updated_at = datetime.now(timezone.utc)
|
||
await session.commit()
|
||
await session.refresh(thread)
|
||
return {
|
||
"id": thread.id,
|
||
"name": thread.name,
|
||
"created_at": thread.created_at.isoformat(),
|
||
"updated_at": thread.updated_at.isoformat(),
|
||
"messages_count": 0,
|
||
"first_message_preview": "",
|
||
}
|
||
|
||
|
||
async def delete_thread(session: AsyncSession, thread_id: int) -> int | None:
|
||
thread = await session.get(Thread, thread_id)
|
||
if thread is None:
|
||
return None
|
||
count_stmt = select(func.count(Message.id)).where(Message.thread_id == thread_id)
|
||
messages_count = (await session.execute(count_stmt)).scalar_one() or 0
|
||
|
||
await session.execute(delete(Message).where(Message.thread_id == thread_id))
|
||
await session.delete(thread)
|
||
await session.commit()
|
||
return int(messages_count)
|